Should I contact support from my personal account or organization?

Use https://dash.luxwarp.com/en/support for your personal account inquiries. For your organization-account inquiries and organization-related help, sign in to that account and use https://teams.luxwarp.com/en/support. Both pages show only inquiries you submitted through that website account; the organization page is not an organization-wide inquiry list. You can also email inquiry@luxwarp.com and say whether your question is about a personal account or an organization.