LUXWARP · SERVICE INFORMATION
Refund & Cancellation Policy
Last updated: September 27, 2026 · 2026-09-27-commerce-readiness
Company information updated: September 27, 2026
This policy describes refunds and cancellation for a future Luxwarp paid subscription you explicitly purchase. Free and the current Personal and Team free beta collect no payment details, make no automatic charges, and do not automatically convert to paid plans.
Ask within seven days of your first paid subscription charge for a full refund of that initial charge, regardless of use. Any longer period or more favorable right required by law or offered by the seller at checkout takes priority.
Operator and contact
Skyfall Co., Ltd. Representative: Sang-hwa Lee Business registration number: 480-86-02585 Mail-order business registration: 2026-Goyang Deogyang-gu-2239 Business address: Suite 1422, 14F, DMC Star Palace, 34 Kkotmaeul-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea Telephone: +82-70-8095-1561Initial and renewal charges
The seven-day full refund applies to the first paid subscription purchase. We do not promise a blanket change-of-mind full refund period for automatic renewal charges. We review payment errors, duplicate charges, failure to provide the service, and claims under statutory rights individually. A longer mandatory withdrawal or refund period and other non-waivable rights are not shortened by this seven-day policy.
Cancellation and access
Canceling a paid subscription prevents the next renewal charge and keeps access through the end of the already paid period. Cancellation alone does not automatically refund a charge already processed. Uninstalling the app, removing a device, or asking to delete an account does not cancel a subscription. When purchases become available, the purchase confirmation and receipt will explain how to cancel.
How to request a refund
Email inquiry@luxwarp.com with your account email, order or receipt ID, and payment date. A reason is optional. Do not send a full card number, CVC, password, or authentication code. We verify the order and entitlement and explain the result. Approved refunds go to the original payment method; the time they appear depends on the card issuer, payment provider, and applicable law. The paid entitlement associated with an approved refund ends; separate free account access may remain.
If Paddle acts as Merchant of Record for a future purchase, checkout and the receipt will identify the applicable Paddle Buyer Terms, Paddle Refund Policy, and buyer support and subscription management route. Luxwarp has no paid checkout or operating subscription management portal today.
Statutory rights
This policy does not limit mandatory consumer rights to withdraw, receive a refund, obtain remedies for non-conforming service, or exercise other rights under the law applicable to your purchase. A more favorable seller term or a longer mandatory period controls. See the Paid Sales Terms and Terms of Service.