Sales and demo request privacy notice
Last updated: October 7, 2026 · 2026-10-07-sales-intake
This notice applies to web sales and demo requests. For accounts, remote access and other services, see the existing Privacy Policy. existing Privacy Policy
Information and purpose
Name, email, subject and message are required; company is optional. You cannot submit without the required details. The operator uses them to review your request, contact you and handle related consultation work. Please do not send passwords, sign-in codes or sensitive work files.
Submission and external processing
Requests are sent over encrypted connections to the operator's Relio intake and customer management system. Authorized staff review them and may link them to related consultation work. To receive requests, prevent duplicates and track handling, we also record the request purpose and language, form identifier and version, submitting site, request and receipt identifiers, a fingerprint of the message, and processing times. Cloudflare infrastructure is used to receive and store web requests.
Cloudflare Turnstile helps prevent abuse and may process your IP address and browser security signals. The request server also uses IP addresses for rate limits and security checks. Turnstile verification tokens are not kept in the original request details. Cloudflare Turnstile privacy information
Retention and deletion
For requests that do not lead to a contract, the original name, email, company, subject and message are kept for 90 days after staff explicitly record that the unsuccessful consultation has closed. Requests past that period are processed for erasure. Reopened consultations, active sales opportunities and won contracts are excluded. Request identifiers, work links and minimal handling and erasure history remain separately. Customer, sales, task and note records created separately by staff are outside this 90-day rule for original request details.
Backups rotate separately over 90 days, so earlier backup copies do not disappear when the original details are erased. Erasure records are reapplied if a backup is restored.
Contact and your choices
To request access, correction, deletion or restriction of processing, contact inquiry@luxwarp.com.