EULA

LW EULA 20261108 DRAFT 02

Review draft · English · Common document version LW EULA 20261108 DRAFT 02

Prepared on November 8, 2026. Scope: Luxwarp applications for Windows, macOS, Linux, iOS and Android, and the associated account and remote access services.

This is a review draft of the license and service terms. The effective date will be stated in the final notice. Preparing this draft does not amend existing terms or activate any new consent or payment process.

Article 1 Operator and scope

This End User License Agreement (EULA) applies between 주식회사 스카이폴, a Korean company (the “Company”), and the individual or organization using Luxwarp (the “User”). “Services” means the Luxwarp software, accounts, device registration, remote access and additional features the Company agrees to provide under the applicable contract.

Legal name: 주식회사 스카이폴
Representative: Sang-hwa Lee
Business registration number: 480-86-02585
Mail order business registration: 2026-Goyang Deogyang-gu-2239
Address: Suite 1422, 14F, DMC Star Palace, 34 Kkotmaeul-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea
Telephone: +82-70-8095-1561
Contact: inquiry@luxwarp.com

Completing installation and entering into a service contract are separate steps. Installation alone does not create an account or automatically authorize remote access, unattended hosting or a paid subscription.

Article 2 Acceptance and contract formation

Before use begins, the Company makes these terms available for the User to read and retain. A service contract is formed when the User expressly accepts these terms and the Company permits the relevant service to be used. Any separate purchase contract is also subject to its stated formation process.

The User must have the legal capacity and authority needed to contract. Where consent from a legal representative is required, that consent must be obtained. Anyone contracting for an organization or accepting a data processing agreement on its behalf must have lawful authority to represent it.

Individually agreed terms apply within their agreed scope. Plan and payment terms clearly disclosed at purchase also apply to that purchase, subject to mandatory law and rights that cannot be waived.

Article 3 Software license

The Company grants a nonexclusive license to install and run Luxwarp and access the Services during the contract term and within the selected plan. Available features and limits on named users, seats, devices, concurrent connections and organizational use follow the conditions disclosed before use or purchase.

An organization may authorize members and collaborators within the permitted scope. Selling, assigning or sublicensing independent rights of use, or redistributing Luxwarp itself as a separate product, requires a basis permitted by law or separately agreed with the Company.

Use does not transfer ownership of the software or brand, or rights to source code. Open source and third party components remain subject to their respective licenses. These terms do not restrict rights granted by those licenses or by law.

Article 4 Accounts and team administration

Users must use an email or sign in account they control or are lawfully entitled to use, and protect sign in links, verification codes and device credentials. The Company does not require Users to submit passwords or one time verification codes in customer support requests for remote access or identity checks.

Personal account and Team account or organization permissions are granted through the applicable registration, invitation and enrollment process. Using the same email address or registering a Personal account does not itself grant access to another organization.

Team administrators must manage members, roles and device access within their authority and promptly reflect departures, contract endings and permission changes. Administrative access does not authorize arbitrary control over another person's personal account or devices outside the organization's ownership.

Users discovering account compromise or unauthorized access must revoke access where possible and inform the Company. Responsibility is determined by each party's fault and applicable law.

Article 5 Authorization for remote access and unattended hosting

Users may connect only to devices they are entitled to use or for which the owner or administrator has lawfully authorized access. Users must obtain the permissions, notices and third party consents required for the functions actually used, including viewing screens, controlling input, playing audio and transferring files or clipboard content.

Unattended hosting may be used only in a supported environment after required enrollment and permission checks, and after an authorized User expressly enables it. Installation or acceptance of this EULA does not replace unattended access authorization or operating system permissions.

Users must check the invited person, target device, access scope and expiry, and grant only necessary access. After authorization is withdrawn or expires, Users must not continue access or bypass the restriction by other means.

Article 6 Remote control and file and clipboard use

Commands executed remotely can affect real applications, files and settings on the other device. Users must verify the target and action and keep separate backups of important files. Locking, signing out, restarting or ending a session follows the confirmation process specified for the relevant function.

File transfer, clipboard, audio, whiteboard and similar functions may be used only where provided and authorized. Before sharing confidential or personal information, Users must check the recipient and access scope. This obligation does not release the Company from its statutory protection duties.

Ending a remote session, uninstalling an app or deleting an account does not automatically recall or delete files, clipboard content or captured materials already delivered to another device. Third party storage, recording and sharing remain subject to applicable law and the authorization agreed between the relevant parties.

Article 7 Features and connection requirements

The Company provides Services according to the distributed build, platform, plan and individual contract. Planned or experimental features, and features available on another platform, are not necessarily included in every version.

Remote connectivity depends on host and viewer availability, operating system permissions, hardware, firewalls, routers and internet connections. Direct connections and separately offered Enterprise relay have distinct scopes and conditions. Unless separately agreed, the Company does not guarantee connectivity on every network, a particular quality, speed or latency, or uninterrupted operation.

This article does not exclude expressly agreed features or quality commitments, or statutory rights. A separately agreed service level applies within its scope.

Article 8 Free use and beta services

Creating a free account, activating a Personal or Team free beta, accepting an invitation or linking a sign in method does not itself start a paid subscription or authorize automatic charges. Paid use requires a separate process in which the User reviews payment terms and expressly agrees to purchase.

Beta and experimental features may contain errors, performance or compatibility issues, interruptions or changes. Users should assess suitability before using them in their work environment and retain recoverable copies. The Company gives reasonably practicable advance notice of planned material changes or discontinuation.

Free or beta status does not exclude the Company's liability for intentional misconduct or gross negligence, or other liability and User rights that cannot lawfully be excluded.

Article 9 Paid purchases and refunds

This article applies only where the Company offers paid Services and the User separately purchases them. Before purchase confirmation, the Company clearly discloses the seller, final price, currency, taxes, billing period, user or seat quantity, automatic renewal, cancellation and refund terms. Displaying a proposed price alone does not create a purchase contract or payment authorization.

Automatic renewal follows the terms disclosed and accepted before purchase. Users may stop the next renewal through the disclosed route before renewal. Cancellation ordinarily preserves access until the paid period ends. Uninstalling the app, deregistering a device or requesting account deletion does not replace subscription cancellation.

On request within seven days of the first paid subscription charge, the full amount of that first charge is refunded regardless of use. There is no blanket promise of a change of mind refund for renewal charges; duplicate or erroneous billing, failure to provide the service and requests based on statutory rights are handled on their applicable grounds. The seven day policy does not shorten a longer withdrawal or refund period or more favorable nonwaivable rights.

Paid entitlements corresponding to an approved refund end. Separately provided free account access may remain available.

Purchases through a store or another seller are also subject to the application route and seller terms disclosed at purchase. Those procedures do not remove the Company's statutory or contractual responsibilities. Support requests should contain only necessary information such as the account email and order or receipt ID, never full card numbers, CVC, passwords or verification codes.

Article 10 Prohibited conduct

Users must not:

• Access devices without permission, conduct covert surveillance, take over accounts or access devices after authorization is revoked.

• Use fraud, impersonation or threats to induce another person to provide access or credentials.

• Distribute malware, handle unlawful content or infringe privacy, trade secrets or intellectual property.

• Bypass authentication, access or plan restrictions, or interfere with the Services or other users' devices and networks.

• Perform penetration or security testing on production services or third party devices without the necessary authorization.

• Make unauthorized copies, modifications, distributions or resales of the software, remove rights notices or attempt to extract source code.

Rights to interoperability, research, copying and similar activities remain intact to the extent protected by law, an open source license or written permission from the Company. Applicable export control and economic sanctions laws must also be followed.

Article 11 Content and intellectual property

Rights in files, projects, screens, audio, notes and other content processed or transmitted remotely remain with the User or the original rights holder. Users must have the rights needed to use, transmit and share that content.

The Company may handle User content only as needed to provide the Services and support requested by the User. This EULA does not grant the Company ownership of work content or a broad license to use it for advertising or AI model training. Processing for another purpose requires an applicable legal basis and any separate notice and consent required.

Rights in Luxwarp software, documentation, designs and marks remain with the Company or their respective owners. The Company may use suggestions and error reports to improve the Services, but receiving them does not grant unlimited rights over the User's confidential information or original projects.

The Company and User use the other party's nonpublic business information learned through service delivery or support only as needed for that purpose and apply reasonable safeguards. Information already lawfully public and disclosures required by law are excepted only to the applicable extent.

Article 12 Privacy and data processing agreements

The Company describes the categories, purposes, legal bases, processors, overseas processing, retention, deletion and rights request procedures for account, authentication, device, connection, support and other information in a separate Privacy Policy and required notices. Processing of screen, audio and other session content is distinguished from processing of account and connection metadata.

Accepting this EULA is not blanket consent to all personal data processing, international transfers or marketing. Where separate consent is needed, the relevant matters are disclosed and consent is obtained separately. Refusing optional marketing consent does not restrict access to the basic service.

A separate Data Processing Agreement (DPA) applies to Services in which the Company processes personal data on a customer's behalf and processing terms are required by law or contract. It addresses purposes and scope, instructions, safeguards, subprocessors, rights requests, incidents and return or deletion. Applicability follows the actual processing relationship, not merely a label such as individual or organization. Services requiring a DPA are provided after the necessary agreement is established.

Rights of access, correction, deletion, restriction, withdrawal of consent and other rights follow applicable law and may be exercised through the contact in Article 1.

Article 13 Security and updates

The Company implements safeguards required by applicable law and contract and takes reasonable action on identified vulnerabilities and faults. Users must also appropriately update their operating systems and apps and manage accounts, devices and access permissions.

The Company may provide updates or restrict older versions where needed for security, compatibility, legal compliance or service delivery. Affected terms and required actions are communicated in advance where reasonably practicable. Emergency security action is followed by notice without undue delay.

An update does not authorize unattended hosting, new remote access rights or operating system permissions that the User has not approved.

Article 14 Restriction and termination by the Company

The Company may restrict the relevant account, device or function, or terminate the contract, where needed for unlawful conduct, material breach, account compromise, security threats or protection of other users. Measures must be proportionate to the nature and scope of the problem.

Where possible, the Company gives advance notice of reasons, scope, remediation and review procedures, with an appropriate opportunity to remedy. Urgent harm prevention may require restriction first, followed without undue delay by reasons and next steps. Users may challenge a measure through the contact channel, and the Company reviews the request reasonably.

If the Company discontinues a Service or can no longer provide an agreed paid function, it takes the measures required by law and the individual contract, including advance notice, an opportunity to export relevant materials and refunds for service not provided, as applicable.

Article 15 Ending use and handling materials

Users may stop using the Services, sign out or revoke device access. Account and personal data deletion may be requested through the route in the Privacy Policy. Users with a paid subscription must also consider the cancellation process in Article 9.

Organizational users may terminate or remove organizations, members and shared devices only within their authority. A person's departure or deletion request does not itself authorize deletion of another person's account or an entire organization.

The Company handles personal data under applicable law and the relevant Privacy Policy and DPA. Where retention obligations, backups or recovery history prevent immediate deletion, it explains the applicable scope, reasons and periods and applies necessary safeguards. Uninstalling an app or expiry of a code does not mean immediate erasure from every storage system.

Provisions that need to survive by their nature, including rights protection, payment and refunds, confidentiality and dispute handling, continue only to the necessary extent.

Article 16 Warranties and responsibility

Unless expressly agreed, the Company does not warrant suitability for every purpose, error free execution, connectivity in every external environment or specific performance figures. This does not remove purchased features or quality commitments, or rights provided by law.

The Company and User are each responsible for loss attributable to their fault under applicable law and individual contracts. User responsibilities to back up materials and manage access do not transfer all of the Company's protection and performance obligations to the User.

Nothing excludes or limits liability or remedies that cannot lawfully be excluded, including intentional misconduct, gross negligence, injury to life or body and mandatory consumer protections. A dispute does not itself waive all User claims or give the Company unilateral power to make a binding final determination.

Article 17 Changes and notices

The Company may amend these terms for reasonable reasons, such as changes to the Services or law. Changes, reasons and effective dates are announced with the notice period required by law and sufficient opportunity for review. Material or adverse changes are individually communicated through an appropriate method such as email or an app notice, and any legally required consent is obtained.

Users who do not accept a change are informed of applicable rights to end use, terminate or obtain a refund. Silence alone is not treated as authorization for new payments or processing that legally requires separate consent.

Security, account and contract performance notices are distinguished from optional advertising and marketing. Opting out of marketing does not itself stop necessary service notices.

Article 18 Governing law and disputes

The contract is governed by the laws of the Republic of Korea without restricting nonwaivable rights, including mandatory consumer protections and statutory jurisdiction in the User's country of residence.

Users may first seek resolution through the contact channel, but this does not prevent legal remedies. Court jurisdiction follows applicable law.

If a provision is invalid or unenforceable, the remaining provisions continue to the extent permitted by law. Statutory User rights take priority where interpretation differs, and identified translation errors are corrected.

Appendix Additional terms for App Store apps

For Luxwarp apps obtained through the App Store, this contract is between the Company and User, not Apple. The Company is responsible for the app and its content. The license is nontransferable, for Apple devices the User owns or controls, subject to Apple's Usage Rules, including permitted Family Sharing, volume purchasing and Legacy Contacts.

The Company provides maintenance, support and applicable warranties; Apple has no support duty. For warranty nonconformity, the User may notify Apple for a refund of the app purchase price. To the extent permitted by law, Apple has no further warranty obligation; the Company handles other resulting claims and losses.

The Company, not Apple, handles product liability, regulatory and consumer claims, and investigation, defense, settlement and discharge of third party intellectual property claims. Company contact details are in Article 1.

Users must comply with applicable third party agreements and export controls, and must not be located in a US embargoed or designated terrorist supporting region or listed as a US prohibited or restricted party. Apple and its subsidiaries are third party beneficiaries entitled to enforce these terms after acceptance. Mandatory rights remain unaffected.

Review notes

This section is a release review record and is not part of the terms shown to end users.

Korean, English and Japanese, the currently supported product languages, use identical article numbering and a common document version. The existing Luxwarp policies on no automatic conversion of free Personal or Team use to paid service, and a full refund of the first paid charge within seven days, are retained.

Before publication, finalize the effective date, target countries, seller and store conditions and obtain legal review. The separate Privacy Policy must confirm actual data categories, retention and the legal basis and disclosures for international transfers. Any required DPA needs the actual processing scope, processors, security measures and other annexes. This draft does not create or execute those documents or complete operational deletion capabilities.

Default first launch copy is “I agree to the Luxwarp End User License Agreement (EULA)” and “I have read the Privacy Policy.” Use one privacy item whose View action provides collection, use and transfer information together. This acknowledgement is not blanket privacy consent; obtain any actually required separate consents at the relevant feature or registration step. Marketing is optional and off by default. An authorised representative executes a completed DPA and annexes where applicable.

Official references: TeamViewer EULA and DPA, TeamViewer product privacy notice, Apple minimum EULA terms, Separate privacy consent, International transfer grounds.

Operator and existing policy basis: operator-info.ts, legal.ts, commerce-legal.ts and LEGAL-PAGES-20260913.md in the Luxwarp repository. This is not verification of the current production website text or payment activation.

First launch interface copy

The single privacy acknowledgement does not replace any separately required collection or transfer consent. Provide the actual legal disclosures and obtain each required consent at the relevant feature or registration step.